Bags, forwarding and storage
Luggage
Sort out where your suitcase can go before you hand it over, check in, or board the next train.
16 current guides · checked against official sources
Short answer
Choose the problem that matches where your bag is now. Before sending, confirm the receiving arrangement. If it is already on the way, use the tracking, wrong-hotel or receiving-refusal guide below. If you still have the bag, compare storage options and check collection hours before leaving it.
Guides
Short answer first.
Sending luggage
01Can I Send My Luggage to an Airbnb in Japan?Check whether someone can receive your suitcase before you send it.02How to Send Luggage Between Hotels in JapanSend luggage from one hotel to another in Japan: confirm both hotels, allow 2–3 days, label the bag correctly, and plan for private stays.03Can I Send Luggage From a Convenience Store in Japan?When a 7-Eleven or FamilyMart can accept a suitcase for Yamato delivery.04Can I Send Luggage to a Self-Check-In or Unmanned Hotel in Japan?Confirm who can receive your suitcase at a self-check-in hotel, check Yamato’s service conditions, and choose pickup or storage if reception is unstaffed.05My Suitcase Is Too Big or Heavy for Yamato — What Are My Options?Check Yamato’s 200 cm and 30 kg TA-Q-BIN limits, measure the packed suitcase, and choose repacking, carrying or confirmed storage if it cannot be shipped.
My luggage is already on the way
01My Forwarded Luggage Hasn’t Arrived at My Hotel — What Should I Do?Check Yamato tracking, ask the hotel to look under your booking name, and contact the carrier when your forwarded suitcase has not arrived.02Tracking Says Delivered, but My Hotel Can’t Find My LuggageYamato says Delivered but your hotel cannot locate the suitcase? Check the receipt and hotel handover, then contact English customer service.03I Sent My Luggage to the Wrong Hotel in Japan — What Should I Do?Contact Yamato before delivery to request an address correction. Check the different steps after delivery, forwarding charges and hotel acceptance.04My Hotel Can’t Receive Forwarded Luggage — What Now?What to do before or after shipping when a hotel cannot accept luggage, with Yamato contact steps and storage options for bags you still have.
Storage instead of delivery
01Can a Hotel in Japan Store My Luggage Before Check-In?What hotels usually accept before check-in, the common restrictions, and what to ask.02Can I Take a Carry-On Suitcase on Trains and Subways in Japan?How to bring a cabin-size suitcase on local trains without blocking doors or paying to forward it.03What Do I Do If Coin Lockers Are Full in Japan?The fastest alternatives when every locker bank at a station is full.04How long can I leave luggage in a Japanese coin locker?Three days from the day you deposit it, then the locker is emptied and your bag is held for 30 days before disposal. The operators' own published terms, in English.05Where can I store luggage for a week or more in Japan?Coin lockers stop at three days. JR East Logistics counters take luggage for up to 30 days at Tokyo, Ueno and Sendai. Current prices, and the forum figure that no longer holds.06What is my luggage actually covered for in Japan?A station coin locker caps compensation at ¥30,000 and forbids valuables. Paid storage carries up to ¥1,857,240. The cover figures compared, with sources.07Will my suitcase fit in a Japanese coin locker?Check your suitcase thickness and compare 115 current models against published Japanese coin-locker dimensions.
Airport luggage
01I Missed the Same-Day Luggage Delivery Cutoff — What Can I Do?Missed Yamato’s same-day luggage cutoff? Confirm next-day or later delivery, or use hotel storage, staffed storage or a locker if you need the bag tonight.02How Early Should I Send My Luggage to the Airport in Japan?Yamato Airport TA-Q-BIN requires shipment by two days before departure, or three in some areas. Check the local cutoff, airport counter and collection details.03What does airport-to-hotel luggage delivery cost in Japan?The same suitcase from Haneda to a Tokyo hotel costs ¥1,800 to ¥4,490 depending on the counter. Official prices, cutoffs and delivery areas compared.
Official sources
Yamato English Help & Support · Yamato hotel receiving conditions