Practical Japan travel help
Stuck in Japan? Here’s what to do.
Clear next steps for the travel problems that cannot wait until you get home.
Start with the likely problem
Popular problems
TrainWhy did the Shinkansen machine give me two tickets?Why you may have two paper tickets—and exactly what to put into the gate.Read the answer
LuggageCan I send my luggage to an Airbnb?Check whether someone can receive your suitcase before you send it.Read the answer →Finding PlacesGoogle Maps says I’m here — where is the restaurant?Find the right floor, entrance, building, or station exit.Read the answer →What Do I Do Now?What happens if I miss the last train?A calm plan for a taxi, a nearby room, or a confirmed alternative.Read the answer →
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Time-sensitive helpWhat do I do now?Choose the problem in front of you and get to the fastest practical next step.Choose your problem →
TrainWhy Do I Need an Extra Ticket If I Already Tapped My IC Card?Why a Suica or PASMO can cover the base fare while a limited-express, reserved-seat or premium-service ticket is still needed.Read →TrainWhy Did the Shinkansen Machine Give Me Two Tickets?Why you may have two paper tickets—and exactly what to put into the gate.Read →HotelsCan a Hotel in Japan Store My Luggage Before Check-In?What hotels usually accept before check-in, the common restrictions, and what to ask.Read →
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