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A concise, practical report helps us improve the guides and prepare a useful answer.
What to include
- Where you are and which service, station, hotel or shop is involved.
- What happened, in one or two sentences.
- What you have already tried.
Please remove booking numbers, payment details, passport details and other sensitive personal information.
How replies are handled
Questions may be reviewed and answered with translation or AI assistance so that clear English support can be provided. We use this to understand the question and draft a helpful reply—not to make decisions about you.
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We read enquiries in English and may use translation or AI assistance to prepare a helpful reply. Please do not include passport, payment or booking details.
We use your details to respond and improve relevant guides. Messages are delivered to the site owner’s mailbox.