Short answer
Only send it after the hotel explicitly agrees to accept it for you. A hotel may receive an Amazon.co.jp package for a booked guest, but it can refuse pre-arrival packages, cash-on-delivery parcels or deliveries without clear guest details. Ask first, then use the hotel’s exact address format, your reservation name and your arrival date.
What to do now
- 1Ask the hotel before ordering.
Confirm it accepts Amazon packages for guests before check-in, and ask about any date or payment restrictions.
- 2Use your booking name exactly.
Add “Guest arriving [date]” if the hotel asks for it.
- 3Use the hotel’s complete address and phone number only with permission.
Copy the details supplied by the property instead of guessing.
- 4Choose a safer pickup option if the hotel says no.
Use an Amazon pickup location or order for delivery after you arrive.
Why confirmation matters
A hotel needs space, staff and a reliable way to match the package to a guest. Self-check-in properties or hotels that receive a high volume of parcels may not accept them.
Amazon lets shoppers add a new delivery address, but a valid address does not mean the recipient has agreed to hold a package.
Avoid these avoidable problems
Do not select cash on delivery unless the hotel has specifically agreed to handle it. Do not arrange delivery days before your stay unless the property gave a clear storage window.
Track the parcel yourself. The hotel may accept it as a courtesy, but it is not responsible for an order you have not arranged with it.
FAQ
Can I send an Amazon package to a hotel without asking?
Do not. The property may refuse it or be unable to match it to you.
What name should I use?
Use the full name on the hotel reservation, plus any guest-arrival notation the hotel tells you to add.
Official sources
Check the source directly if your journey depends on a detail.
Checked against official Japanese sources · Last verified August 13, 2026